It's acceptable

Extremely irresponsible. They did not fulfill their promises after the vehicle broke down and refused to reimburse the high taxi fare for the car replacement.

First, after contacting them immediately about a brand new pair of sunglasses, they said it couldn't be found. I don't understand who would throw away sunglasses as trash? They kept saying they couldn't reach the rental company, which dragged on and on! Second, the car wasn't given to me with a full tank of gas, so I returned it with the same amount of fuel, but they still charged me for a full tank. I've rented cars many times, but this is the worst experience!!

It was rush hour when picking up the car, took one and a half hours to get it. They had issues recognizing my driving license, had to explain for a long time before they agreed to rent it to me.

It's fine.