Overall service was good, explanations were clear at pick-up.

There were many counters when I arrived to get a ticket and wait in line.

The drop-off location closed at 1 PM, but there was no reminder when we rented the car, and the system did not display this information. We had scheduled our return for 4 PM, but when we arrived within the designated time, there was no one to assist us. After calling for assistance, we deposited the keys into the self-service drop box. The rental company didn't process our return until two days later, charging us for an additional two days... The issue remains unresolved after communication.

At handover, it was 11 pm and no one reminded us to check the car properly. When returning the car, they mentioned wheel scratches, with the front wheel having a scuff and a scratch on the rear wheel. The front wheel had hit a curb but the rear wheel seemed to have old scratches that we could feel by touch. They claimed it wasn’t covered by insurance due to the low amount, so we had no choice but to leave.

The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.