very good experience

Very satisfied

Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.

After getting off the plane, I had to wait almost an hour to complete the paperwork and get the car. I had already reserved a child seat online, but the rental company didn’t prepare it. When I went to pick up the car, I had to wait another half an hour for the seat. Finally, they gave me the seat, but they didn’t help with installation and there were no instructions provided.

Alamo and Enterprise share the same location, but in Frankfurt, their office is separate from other rental companies, which took some time to find. The front desk service was good, fast, and convenient; the process was simple. However, the staff tried to sell me damage insurance for damages under 1000 euros twice, despite me telling them I had already purchased insurance through another platform. They insisted they were not aware of it and made me sign a waiver. They offered me a Kia instead of the reserved car. After multiple discussions, they said it was the only model available and since I had to drive over 200 kilometers at night to another city, I had no choice. The car was new with only about 200 kilometers on the odometer.

Wait in counter over 30 minute car was not ready and by time I got car it wasn’t clean and fill with gas they give me not 100% clean car .