Picking up the car 30 minutes early was not allowed. Despite booking an automatic vehicle, we were given a manual one. When requesting a change, the staff was arrogant and unhelpful.
At the counter, they kept saying there was no reserved 3 Series Touring and kept pushing for more expensive options. However, I actually saw several 3 Series Touring cars in the parking lot.
Two staff members made me wait in line for an hour and a half before I got the car. Plus, there were two child seats in the back that I never booked?!
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