France-Switzerland-France

I do not recommend Europcar. I had to wait in line for an hour to pick up the car, and the service was poor. The car they gave me was full of scratches. It felt like they treat Chinese people particularly unfriendly, never giving us good cars. It seems like they are trying to rip us off.

The rating for Europcar at Charles de Gaulle Airport is highly inaccurate. It was said to be 9.2 out of 10, but according to Google, it's actually very poor with a score of only 2 out of 5. When picking up the car, a female employee from Europcar aggressively pushed insurance on me and insisted I cancel the comprehensive insurance I had already purchased to buy her recommended one. I firmly refused. She then gave me a hard time by not letting me pay for the cross-border fee, claiming I wouldn't be insured if I drove across the border. I had to take the car and continue my planned trip in southern France while contacting Zuzuche customer service. They advised me to speak to Europcar staff in Arles, but that branch also refused to amend the contract. Finally, when I reached Avignon, I went to another Europcar branch where, with direct coordination from Zuzuche customer service, the cross-border fee was processed, the contract was re-signed, and I obtained cross-border insurance to avoid driving without coverage.

The QEEQ platform is excellent, I've always used it. But, never rent from Enterprise... they're very shady...

The counter staff was very prompt and friendly. Very pleased with the whole process.

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