It's a big international company, so people might not believe me when I say the experience was terrible. Maybe it's because they are too big to care about customers. I booked for two days and eight hours, costing over 900 yuan. Due to a change in plans, I returned the car in three days and four hours. Because of language issues, I couldn't communicate beforehand, and I was charged an additional 4500 yuan on my credit card after returning home. My appeal was unsuccessful. I'll avoid HERZ in the future.