Los Angeles - Las Vegas - Williams - Tusayan - Page - Las Vegas - Los Angeles

Poor, very long queue.

It took over 2 hours from the start of waiting in line to the end of the process, even though there were fewer than 10 customers ahead of me. There were four service counters, but the staff were extremely slow. They moved slowly even when walking or copying documents. Additionally, two of the counters’ staff took a half-hour break to go to the restroom or rest, wasting customers' valuable time. A car rental company should process things quickly since customers who just landed usually have urgent matters to attend to. The efficiency and capability of the service are simply unbelievable.

Only two people in line, no delays. Even though the English-speaking service was very friendly, I could only judge by their expressions.

1. Long waiting time in line, and less than half the counters were open during working hours. 2. The staff is not very patient with people who are not fluent in English.

Very rude counter staff at LAX. Not helpful at all, pressure selling insurances and other products

Call center agent at Hongkong helped resolving problem caused by ‘Advantage’ the car rental company at LAX.