Sydney

Forced to buy insurance, no details provided for road fees, car did not match booking. Booked a Mitsubishi but got an MG instead, which had scratches. Due to time constraints, had to buy full insurance for $137.00. Otherwise, a $1000.00 deposit was required. Now, they have deducted road fees three times without providing specific times and locations. Dissatisfied.

Convenient, airport shuttle service available.

The location is too far, and there were no prior instructions on how to get to the store. Additionally, the excess includes situations where another party hits our car, requiring us to pay 5500 AUD. This is very unreasonable.

Everything was quite good. I rented a car in Sydney and got a Nissan Sylphy. I noticed they mostly have Nissan Sylphys, Toyota Corollas, and Suzuki Swifts. Returning the car at Brisbane Airport was quick, and they even provided a shuttle to the airport. Nice.

The pick up process is longer than expected, about 20 mins per customer plus line up time.