I was pleasantly surprised with the cost

Good.

Not satisfied! Unfair terms!

I always use Dollar when I go to the USA. The service staff are always friendly, and the cars are relatively new. Additionally, Dollar's prices are quite competitive.

The waiting time for a rental car at Los Angeles airport is quite long, almost an hour and a half. The rental procedures are very simple, but I was required to add the road safety insurance. I booked a standard-sized SUV like the Grand Cherokee, but they only had a Chevrolet of the same class, which has smaller space and less power. This was noticeable as soon as I hit the highway. Additionally, on the seventh day of usage, the air conditioning stopped working without any warning. Since I had to return the car in two days, I didn't bother to exchange it. I advise that renting a Japanese car might be more reliable.

They upgrade the van to a SIENNA for 8 passengers no extra fee

smooth process, very easy