This is a scam shop, 1. 20 minutes late for pick-up. 2. Originally rented a Honda Accord but was given a beat-up Toyota RAV4, how can you tell an extra scratch from a car full of them? 3. Extra charges specifically targeting Chinese customers. When returning the car, a lady said everything was fine. Then a man came out, inspected the car thoroughly, claimed there was a defect on the door, but the comparison with previous photos showed otherwise. He also pointed out paint damage inside the door, claiming it was our fault. This spot is never checked during inspection. This shop is clearly targeting Chinese customers.
The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.
Vehicle was not ready for pick up upon arrival
Vehicle booked for 9am I was running late
Arrived at 10am and still had to wait 30 mins while vehicle was being cleaned from previous customer
“Cheap but cheerful, older cars which is reflected in the price.”
About Great Rentals:8.7/10
Car was great but old and have damage. That was fine since this reflected the prices the car smelt badly of cigarettes and all the electronics inc gps are in Japanese which is completely useless in New Zealand. This was explained to me as they were Japanese imports. Overall a good service, I would use again. But be aware that they hold your deposit for 4 weeks after you return your car for possible fines, tickets, etc which I had never experienced before.
Excellent rental would recommend this company to anyone. Great car, lots of space, nice vehicle to drive, great on the roads.
About QEEQ:10.0/10
This was the first time booking through Easyrentcars.com excellent web site we have recommended this site to friends and family. Keep up the great work.
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