The attitude was very poor. They did not have the automatic car we reserved, only a manual one. I booked the car six months in advance. They were unapologetic about the lack of cars. We waited for three hours, and they still couldn't confirm if a car was available. Very disappointing.
Cons: Rented a BMW 1 Series but was given a Golf. The full insurance was bought from a domestic insurance company, and the rental company couldn't see it, so they kept reminding me that I hadn't bought insurance. Pros: Picking up and returning the car was very convenient.
We arrived at the store early, so there was no queue. We processed the rental procedures directly. Although they mentioned additional insurance, when we said we didn't need it, they didn't push it on us.
Like: Got a free upgrade, which is always nice. But had to wait a long time behind just 1 other customer to get service.
Car was in excellent condition. Had a great trip in Germany with the car. The price was a steal, even for the basic SUV I had originally requested. Dislike: No answer at all when calling their office to extend! They absolutely don't pick up the phone. In the end, I had to go to the airport again on the day I was supposed to return the car, to extend my reservation.
During drop off, no receipt/information about billing was given.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Alamo Frankfurt Airport
Victoria Hoyle
-
-
-
-
View more >Mabel Fielding
-
-
-
-
View more >Yale Valentine
-
-
-
-
View more >Blithe Petty
-
-
-
-
View more >Joe Fdz
-
-
-
-
View more >Dislike: No answer at all when calling their office to extend! They absolutely don't pick up the phone. In the end, I had to go to the airport again on the day I was supposed to return the car, to extend my reservation. During drop off, no receipt/information about billing was given.