Penang - Genting Casino

Terrible experience. I notified the car rental company one day in advance to extend the rental because I couldn't return the car on time the next day. The company didn't discuss it reasonably and directly threatened to report the car missing if it wasn't returned on time.

Avoid renting from a company called Galaxy Asia Car Central in Malaysia. This Chinese-owned rental company scams Chinese customers. I picked up the car in Penang and dropped it off in Kuala Lumpur. When I picked up the car, I recorded a video showing some scratches on the front left bumper. The staff told me I had full insurance, so no worries. However, when I returned the car at KLIA2, their inspection was extremely thorough, almost like a safety car scan. I've rented cars all over the world and have never seen such a meticulous inspection when returning a vehicle. The person even used a light to check the undercarriage. Is this not intended to extort money? They said there were new scratches on the front left bumper. I insisted I hadn't been in any accidents. They reviewed my video, stated that the scratches were new, and demanded payment. This infuriated me—isn't this daylight robbery? I argued that, even if I did cause the scratches, insurance should cover it. They replied that I need to pay upfront and would be refunded after the insurance claim. Another customer was experiencing the same issue at the same time, being told there were scratches on his car's undercarriage. This company specifically targets Chinese customers for extortion. After some phone calls, they reversed their stance, admitting it was their mistake and the damages were pre-existing. Since we were at Terminal 1 and the car was at Terminal 2, I asked for a shuttle service, but they refused, saying they don't offer that service and were not willing to help. This has been the worst car rental experience ever. I will never return to Malaysia.

For this round the booking car was a bit old. So, it would be advice to make sure the rental car could be newer or at least looks nicer.

The price offer are still higher than my expectation. If provide more discount will be better.

Anderson and Faizal were very clear in their explanation. Always smiling and always checking that we understood. They also reminded us about the need for parking coupons and Touch an Go cards - and where to get them Was a lot more confident after that and enjoyed riding around for 4 days The Full tank to Full tank policy was GREAT!!

Helpful staff. Upgraded to a bigger car. The car was clean. Smooth drive.