The counter staff was not very friendly when I was picking up the car. They immediately recommended an upgrade, and when I declined, their attitude worsened. They then suggested buying additional insurance, and when I refused, they started mumbling. Now, Alamo offers self-service kiosks with Chinese language options, so I recommend using the self-service machines.

The staff basically had no sense of service and were trying to squeeze more money out of us. I strongly advise everyone not to choose this car rental company. First, the employee at the counter spent half an hour fiddling with the computer, trying to upgrade me to a better car model. He informed me that the car I originally booked was unavailable (the premium version would cost over $500 more), but as soon as he realized I wasn't going to pay extra, we were immediately told to get our car. Speaking of picking up the car, the parking lot actually had plenty of the model I originally booked, despite being told otherwise. Fortunately, I didn't upgrade. The pickup process was entirely self-service with no guidance or assistance. It was dark, and nobody helped with installing the child seat. A group of employees just stood around chatting. When we asked for help with the child seat, we were told, 'I can tell you how to install it, but I can't help you.' I had to give one star because there was no option for zero stars. If negative ratings were possible, I would definitely choose that.

The car pickup in Los Angeles was quite smooth; DAN handled the car rental procedures without any hassle. When we reached the pickup location, there were no JEEP Grand Cherokees available, which was a bit disappointing, so we opted for a Nissan Pathfinder instead.

Very good, smooth process, enthusiastic staff

Like: No glitches - we got what we contracted for