Milan to Rome, passing through Florence.

The vehicle wasn't checked for ADBLUE upon delivery, which caused it to not start. The roadside assistance was extremely slow and poor – waited 5 hours. They claimed to have emergency assistance, but I had to call a taxi myself and was promised reimbursement which never happened.

I dropped my earphones in the car, and they refused to return them. The service attitude during pickup and drop-off was poor; there was impatience due to the language barrier. They push their insurance in the store, and it's awkward if you refuse.

Very poor service, changed the car three times, all had issues, and the vehicles were very outdated, over 80,000 kilometers, noisy, and extremely dirty inside.

Unjustified charges without explanation, and even when they made a mistake in the order, they refused to admit it. Had to cover the extra costs ourselves.

Terrible experience. After renting cars in over 10 countries for so many years, this is the first time I’ve faced this. Because I used a China UnionPay credit card, they forced me to buy additional insurance.