Very satisfied

When I picked up the car from Europcar, there was no one to inspect the car with me, and the counter didn’t mention this. As a result, when I returned after driving for an hour to replace the car, they found new damage, but I had no evidence. This is a lesson learned; I will ensure to inspect the car first in the future.

Upon arrival, we were informed that the car we booked online was unavailable. We had to pay extra for a higher-end vehicle and were repeatedly offered more expensive cars.

At pickup, I couldn't get the car I reserved online. They gave me a more expensive car that was less practical. Everything else was fine. Pickup and drop-off were convenient.

Downgraded the car