Satisfied

Easy to find, and the service attitude is good. They only briefly suggested purchasing full insurance without much upselling, making the rental process smooth.

Charged extra for fuel with no explanation; no provided rates or quantities, they just insisted on charging. I contacted them and after-sales support tried to help, but it was useless. The branch just wanted to charge us and ignored our concerns.

The service was very friendly and efficient.

This is the second similar car I have hired and the spec on the car is low. It is a full size car but has minimal extras that would be typical for a car of that class. There was no speed sensitive cruise control as an example. I hired a volve S60 earlier and it had extras that would be typical for the car type but the Mercedes didn’t.