The reception efficiency is extremely low. There are only three staff, and it takes two hours for one customer to get a car! The female manager stays inside eating and surfing the internet, not coming out to help, which is very annoying. The group of five European and American students before me took over two hours to get their car, and it took me over two hours as well, and I was forced to pay extra.
“Elle aurait pu être bonne mais le prélèvement fait sur mon compte soit disant par erreur non pro”
About Discount Car & Truck Rentals:5.7/10
Je suis très déçu car vous m'avez encaissé 114 CAD par erreur en me facturant 1 GPS alors que je n'ai pas pris de GPS sachant que j'utilise mon mobile. J'ai appelé plusieurs fois de France et je trouve trop long le traitement de mon remboursement et en plus personne ne répond à me emails donc le service client n'est pas de qualité à mon goût.
Staff were helpful when I had to extend the renting period. It was quick and easy.
About QEEQ:10.0/10
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Customer Service
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