Booked a pickup truck but switched to a business car due to manual transmission. Spacious.

I reserved a Mercedes C, and although I didn't get it, I would have been okay with a similar model. Instead, they downgraded me to an SUV, which is very unreliable. I booked this more than half a month in advance, and it still happened. Eventually, I found an Avis offline by myself, and they offered me a 5 Series at the same price. The online service is truly unreliable.

The service was good, but the gentleman's English was a bit awkward, which led to some misunderstandings.

Right at the airport, many rental companies are clustered together.

At the arrival level of Izmir Airport, you can see the Enterprise counter. The parking lot is across a sky bridge, and the counter staff did not accompany us to pick up the car. The counter staff also incorrectly indicated the return location, causing my family and me to shuttle between the airport counter and the parking lot, which is a considerable distance. The counter staff did not apologize and blamed the agency, QEEQ, instead. The staff at the pickup point had poor English, making communication difficult. Moreover, the only automatic vehicle available was an old Citroën C1, leaving us with no other choice.