Great Service

Satisfied, we opted for an upgrade and paid an additional 15 euros per day to upgrade to a Volvo XC90, which is much more spacious and convenient for luggage.

We waited a long time to pick up the car. People who arrived after us were helped first. We booked a Nissan Qashqai but were given a Ford MPV with over 100,000 kilometers. Larger cars are hard to drive in Europe, and we ended up breaking the mirror during a narrow pass. Luckily, we had purchased the full insurance from the rental company, which should cover this. But it was still frustrating. A reminder to rent smaller cars in Europe.

The damage assessment took too long.

Lo staff che abbiamo trovato al nostro arrivo a Dublino, sia alla consegna documenti, che alla consegna auto, è stato molto disponibile e paziente, nonostante la giovane età. Forse proprio questo ultimo particolare ha reso meno difficile interagire con loro, dato il nostro scarso livello di inglese, in quanto la dimestichezza dimostrata nell'uso delle nuove tecnologie di traduzione istantanea ci ha permesso di capire e farci capire con pochi problemi e chiarire alcuni dubbi. L'auto che ci è stata proposta non era quella richiesta, ma una simile.

Upselling of insurance at the rental counter did take place but we rejected it. Others not in our group at the desk at the same time had a similar experience. Seems like common practice.

Price drop protector got me an extra discount which was nice.