Satisfied

They didn't have the reserved car? What's going on?

Right at the airport, many rental companies are clustered together.

At the arrival level of Izmir Airport, you can see the Enterprise counter. The parking lot is across a sky bridge, and the counter staff did not accompany us to pick up the car. The counter staff also incorrectly indicated the return location, causing my family and me to shuttle between the airport counter and the parking lot, which is a considerable distance. The counter staff did not apologize and blamed the agency, QEEQ, instead. The staff at the pickup point had poor English, making communication difficult. Moreover, the only automatic vehicle available was an old Citroën C1, leaving us with no other choice.

Overall, it's pretty good. The only issue was that the staff at the store gave different information about the policy and pricing for one-way rentals compared to what was on the website. Fortunately, there were no errors at checkout.