East Germany, Prussia and Saxony

Great location, easy to find. The originally reserved BMW 7 Series was unavailable, so they switched us to a Mercedes S450, which is essentially the same class. It’s elegant on the highways and can be wild at times, thanks to the excellent performance and driving environment.

Excellent service and the vehicle was in great condition.

The staff was warm and patient, and the car was reliable. We encountered no issues during our journey. It felt very welcoming.

The attitude, waiting time, and vehicle condition were good, but the coolant was not sufficient. By the fourth day, the car's radiator alarm went off. The customer service's English was poor, and they hung up after failing to understand me. Very disappointing! The reserved Mercedes A was unavailable, and the only replacement was a Skoda. I wanted to upgrade to a C or E class, but none were available. I'm starting to think AVIS uses Mercedes as a gimmick to attract customers but doesn't have any in stock. They just claim they're rented out!