Very smooth experience with Easyrentcars and Europcar
Pappan Majumdar
Thailand
Reviewed: Tue, Jun 11, 2019
About Europcar:9.3/10
The pick up process and drop off process was very smooth. The people incharge were thorough professionals. During drop off, my fuel gauge was one bar short of full, yet the person incharge agreed to get fuel filled on my behalf as I had already reached the airport. The car was super clean and very well maintained. Overall, it was a superb experience. Very smooth.
About QEEQ:10.0/10
Well, this has been the most pleasant experience for me. I booked through ERC for both Phuket as well as Krabi. For one booking I had to cancel and re book as there was a change in my schedule. The whole process was amazing as I got refund for the cancelled booking within a day. It was really so good as so many companies take a while to refund online payments. The choice of cars, the vendors and the price of rentals are all unmatched. I will definitely use ERC for all my future requirements.
It was easy to find the counter.
Staff was so quick in explaining conditions of renting that sometimes it was hard to remember all.
He gave us everything , explained rules, we signed and while I was making pictures of car he ran away . I think staff need to give a little more time for customer to look through the car.
Also the fuel that was already in tank, was poor quality, because it ran out much faster than it supposed to
After we got 91 we had a chance to compare.
About QEEQ:9.0/10
Easy to use.
I even had to contact customer service, they also helped.
Sometimes there was misunderstanding in the list of driver's documents. Somewhere it was told that only driver's licence is needed then I received email where it was said that driver's permit is needed ( that's why I had to contact support service and then make a call to a renting company to make sure).
The Toyota Yaris was a very smooth car to drive and it had great airconditioning. The whole process from start to finiah was very professional by Europcar amd detailed.
About QEEQ:10.0/10
Easyrentcars worked how it was designed to work. Price drop protector did not work but this may have been an error on my part as I didnt pay to much attention to it when booking.
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Very smooth experience with Easyrentcars and Europcar
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