Booked a pickup truck but switched to a business car due to manual transmission. Spacious.

They didn't have the reserved car? What's going on?

The attitude was good, but the location is too hard to find. Please stop drawing maps if you can't do it right.

The car rental company was excellent, providing attentive service. They upgraded our vehicle because we didn't have enough space for our luggage.

At the arrival level of Izmir Airport, you can see the Enterprise counter. The parking lot is across a sky bridge, and the counter staff did not accompany us to pick up the car. The counter staff also incorrectly indicated the return location, causing my family and me to shuttle between the airport counter and the parking lot, which is a considerable distance. The counter staff did not apologize and blamed the agency, QEEQ, instead. The staff at the pickup point had poor English, making communication difficult. Moreover, the only automatic vehicle available was an old Citroën C1, leaving us with no other choice.