Picking up the car was quite complicated. First, they didn't have the car model we booked and kept pushing us to upgrade. The rental company even had a Chinese-speaking person call us to persuade us to upgrade. After we insisted on not upgrading, they initially said there were no cars and we'd have to wait 30 minutes. I agreed to wait, but then the customer service representative disappeared. After half an hour, they still hadn't returned, so we had to find another representative to finally get the keys. When we went to the parking lot to pick up the car, the attendant wasn't there either. We waited around 20 minutes without seeing anyone. Since we were in a hurry, we inspected the car ourselves and left as there were no issues.

There weren't many people in line at the rental office, but the process was typically slow in a French way.

It's beyond words, I was extremely frustrated

Do not rent from this rental company, Europcar at Paris Charles de Gaulle Airport. When renting the car, they will pre-authorize an amount higher than the actual rental cost, with the excess being the deposit. After your rental period ends, the company does not charge you the actual amount but the highest pre-authorized amount. For example, if your rental is 1000 euros, they will pre-authorize 1100 euros, with the extra 100 euros as a deposit. While this seems normal at the start, by the time you return the car, they actually charge you 1100 euros despite the agreed rental fee. Since you are already back home at this point, any efforts to argue through platforms like QEEQ will be met with various excuses, such as not overcharging, banking issues, etc. Additionally, contacting this rental company via phone is not free. When I called, they claimed I had violations, which contradicted the reply from QEEQ. Also, the cars from this rental company are in poor condition, with high mileage. Avoid renting from Europcar, even though they offer cheap prices.

Like: The staff was very nice, offered me nice upgrade.