The location provided by the rental company was hard to find. After asking many people and finally calling, I found out their office was about 1 kilometer away from the train station. Carrying luggage in the heat was tough. When I finally found it, the car wasn't ready and I had to wait an hour. Despite paying a 70 euro border-crossing fee in advance, when I reached the Kosovo border, I had to pay another 15 euro because the previous arrangement wasn't processed correctly.
When returning the car, they charged me 200 euros for a minor scratch, claiming it was enough to replace a new bumper. I doubt they will actually fix the car for such a minor scratch.
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