Addcar rental is fake rental company. Realy I rented car from Prestigo rental comp. They charge me for using ferry 50 euros, and for green card for 70 euros, what I never experienced before when renting a car.
Staff at counter were very good and heplfull.
In future I wil not rent a car with ADDCar rental and i will not recomened other people to rent wit this company.
About QEEQ:10.0/10
Very good.
You have stop any other work with ADDCar rental.
The car was just fine, but there was a major problem. The cigarette lighter did not work. We asked about it when we received the car and they said it would work. But as we were driving we found out both cigarette lighters were disabled and non-functioning. We NEEDED the lighters to plug in our GPS. So to find our way, we had to use our back up battery pack. Thank God we had it!! But it was dangerous to put this heavy thing on the dashboard. This was unacceptable and we would like some kind of discount for future bookings. Thank you.
“Hertz begrudgingly replaced a dangerous car with another dangerous one”
About Hertz:6.0/10
The car straight up showed an alarm from the tyre pressure captors, which the staff disabled claiming it was an issue with the captor. A couple of hours into riding the car and begin far from the pick up location, I start getting random alert messages about front assistance and other brake related warnings, WHILE RIDING. When I went digging into the car's status messsages I find out that service is 5000KM LATE. A totally unacceptable situation, so I sent to the nearest Hertz agent and found a person who wanted to send me back with the car claiming that he could change the oil if I wanted but that's it....
Upon insisting that I would NOT go back with an unsafe car and needed a replacement. He was not getting any support from his management, but eventually managed to give me an equivalent Hyundai that was there (and still dirty). This 2nd car did not have all the warnings flaring up, however it was almost a 100000km old, the clutch was sloppy, the brakes were almost non existent and required extreme anticipation on the road. Not mentioning all the dents and scratches all over it.
Both cars were completely lacking engine torque and were absolutely ridiculously slow when the road would take a slight climb up (which is.... everywhere in Croatia).
I believed that a company like Hertz would be a safe choice, it was a truly awful experience and I never felt so unsafe in a rental, all while being in a foreign country with notoriously dodgy roads.
I would be happy to file a claim for any sort of compensation from Hertz, but it seems they are dodging any responsibility and I don't care about a compensation in Croatia only, I picked up Hertz because it's an international company.
The car was probably. slightly smaller than Id expected but that was offset by it being a premium class.
Skoda octavia size was booked and we were given a Mercedes b class.
They threatened us with exorbitant charges, stating that even minor paint damage could cost up to 500 euros. They claimed the insurance from the car rental platform couldn't cover it and pushed us to buy their own full insurance for several hundred euros.
The experience was terrible. I was forced to buy full insurance when I went to pick up the car, even though this was already included in my booking. After negotiating for quite a while, they finally allowed us not to purchase it but then blocked 1800 euros on my credit card as a deposit, rendering it unusable. It wasted an hour of our time.
Pickup and drop-off were very quick! The staff was professional. They offered the usual additional services during pickup, but when we said we didn't need them, they didn't push further.
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