Points of dissatisfaction are as follows: 1. When the car was involved in an accident, no one was sent immediately to handle it. After multiple requests, someone was finally sent a few days later. Upon returning to my country, my deposit was withheld because they claimed there were manual fees for the incident, which were not included in the insurance. This potential cost was never mentioned when picking up the car. 2. The fuel tank was not full when picking up the car. I had to pay for parking myself. Additionally, there was a small hole in the backseat window tint, which was impossible to notice when picking up the car at night, only discovered during the day when someone sat in the back. Again, a deposit was withheld. 3. They required me to return the car one hour before my booked time. I originally planned to arrive at the airport at 4:30 am, but they insisted I arrive at 3:30 am to inspect the car. However, upon my arrival at the agreed time, no one was there! I was told to leave the car keys in the glove compartment and return the car online! This wasted an hour of my sleep time!