Self-service car pickup, the vehicle is very new, convenient return process, no additional options required.

Union Square was really crowded, and it took nearly an hour to get the car. I had already told the first staff member that I needed a baby seat, but when I picked up the car, there wasn't one, and they had added road assistance insurance, which I mistakenly thought was for the baby seat. The second staff member was also odd; they forgot to give me a parking voucher, so I had to stop at the exit and go back to get it.

Had to wait too long

No extra fees, good service

New car, perfect condition. pickup ok. Not great with assisting with car seats but that is ok.