Nantes - Saint-Nazaire

I've encountered issues with National twice now. The first time, they deducted €25 shortly after I returned the car, supposedly for processing a fine. They took the fee but never provided any service. It's been a year and I still haven't received any fine, so I'm not sure if it even exists. I've tried reaching out multiple times but no luck. The staff's attitude completely changes from before to after you rent the car. If there's a fine, why not show some proof? Don't tell me it's impossible to get it; companies like AVIS manage to do it. This time, they used various sales tactics to push insurance, even threatening that not buying their insurance would risk a €2500 charge. On the platform, it said the payment at the counter would be €150, but at the store, the staff insisted on their own invoice showing €225, ignoring the platform's agreement. Adding a €250 deposit, they wanted a total of €500 withheld. After explaining, the staff confirmed €150 over the phone but refused to adjust the contract, promising to correct it later. I naively trusted that, but when returning the car in another city, they only honored the contract’s €225. Four days later, they deducted €225. Again, deceived. I'm not targeting any specific rental location or staff; it's the entire company's ethos that's problematic. Everyone I encountered, including online support, displayed the same pattern: courteous before renting, terrible after. Their strategy is to extort more money under a friendly facade.

The pickup process was smooth with no issues. However, the return experience was very poor. The wait time was long, the staff were constantly doing other things, prioritizing European customers, and their attitude was not good.

The staff of the company provided very attentive service. When we picked up the car in Paris, the staff helped us drive the car from the basement to the ground level. When we changed cars in Strasbourg, the staff also assisted by driving the car from the underground parking to their office entrance.

The car was perfect for what we needed, very new and spacious. Although the sat nav may need some updating as it sent us on a few adventures a few times. But overall it was a great experience.

Very easy and informative booking service.

It would have been helpful to have been shown the controls; the car interface has a lot of automatic functionality so mostly it was okay but there are also a lot of stalks on the steering column. I accidentally switched on the speed limiter once at a very low speed and it took me a few tries to work out the screen wash function. Other than that everything was perfect.

All okay!