When we went to pick up the car, it wasn't crowded, and the customer service was pretty good. However, when returning the car, we noticed there were a lot of people renting cars.
Originally booked a Chrysler 200, but found that the trunk wouldn't lock when closed, making it accessible to anyone from the outside. The staff couldn't solve the issue and no free upgrade was offered, so we had to switch to a Hyundai. Very disappointing!
ALAMO's basic services are adequate, with shuttle buses and decent online customer service. However, they didn't provide sufficient information about the car and its location. The parking lot staff were also inadequate and unclear, merely suggesting to pick any car. Follow-up inquiries about refueling were difficult as their phone lines were almost never answered.
About QEEQ:10.0/10
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Los Angeles - San Diego - Las Vegas
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