It's okay, mainly a bit expensive.

Overall, it was a good experience. The car was quite new, and the staff at both pickup and dropoff spoke good English. The deposit of 800 euros was a bit high, perhaps because I declined their recommended full insurance. The car inspection was straightforward. After returning the car, we had a delicious Chinese meal at the Great Wall Hotel near the airport.

The company didn't have a baby chair as requested. Because the pick-up happened in a place where there wasn't an actual office they only provided the chair the next day, which was a bit of a hassle and big inconvenience as it impeded any traveling for a day. We had to make changes to the holidays arrangements, for which charging one day less of chair use was little compensatoin.

Excellent

I would never use this service again. Rude customer service. $24,000 deposit when I already have two types of car insurance and protection. Wrong car and broken usb and gave me trouble when I requested something else- this is my navigation in a foreign country and charging for my phone.