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From Chile
+56-226665927
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+57-6017940262
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3284661333
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3284661333
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Reviewed: Tue, Aug 8, 2023
About Europcar: 2.0 /10
I booked the rental car two months in advance and called Europcar before departure to confirm that there would be no issues picking up the car at the store. I rented an automatic BMW X1 and scheduled to pick it up at 10 AM. However, when I arrived at the store, they told me there were no cars available, not even the automatic ones, except for a Volkswagen Golf and other manual cars. I explicitly mentioned that the Golf couldn't fit our luggage, and we don't drive manual cars back home. After much argument, I finally got a significantly downgraded Toyota CHR at 11:30 AM. Despite the pre-authorization being lifted after returning the car, without any notification or email, they directly charged 87 euros. I am currently disputing the transaction.

Relevant Reviews on Europcar FRANKFURT AM MAIN NO TRUCKS

Jennifer Sapir

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Reviewed: Fri, Sep 1, 2023
About Europcar: 8.0 /10
Average

Jerome Stephen

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Reviewed: Sun, Jul 1, 2018
“Frankfurt-Munich-Zurich-Interlaken-Frankfurt”
About Europcar: 6.0 /10
I rented a car similar to a Mercedes A-Class, but the store told me they only had a Skoda. They strongly recommended a Mercedes GLC 350 at an additional cost of around 25 euros per day. In the end, I didn't want to delay my trip, so I rented it.

Nina Patrick

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Reviewed: Tue, Aug 28, 2018
About Europcar: 8.0 /10
I went there right when they opened in the morning; their service attitude was excellent.

Ward Wood

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Reviewed: Mon, Sep 4, 2017
About Europcar: 2.0 /10
This car rental experience was a disaster. I wouldn't even give them one star!!! It's a miracle Europcar hasn't gone bankrupt yet!! We booked a Volkswagen Golf in Frankfurt. The staff didn't enter our order into the system, and the car they gave us was broken. We didn't check carefully when picking it up and only realized the door wouldn't lock after reaching Heidelberg. Problems can happen, but what disappointed us most was Europcar's terrible service attitude. They completely ignored us. I asked the local Europcar in Heidelberg to change the car, but the staff just gave me the runaround, saying there were no cars and that our order wasn't in the system, telling me to fix it myself. The repair shop they directed me to said they didn't have the parts and couldn't repair it, advising us to go back to Europcar. Holding back my anger, I went back, and the staff just said, 'Oh, there's nothing I can do.' Is this really an attitude for solving problems??? Unable to endure it further, I contacted Zuzuche's customer service. Europcar's staff even refused to take their call!!! Do they think they can bully Chinese people easily? Finally, we drove to Stuttgart's Europcar to change the car. Initially, the local staff said yes and took my keys. But when I asked for a new car key, he changed his mind, saying our order wasn't in the system and he couldn't give me the key. I had to call headquarters and negotiate for a long time, waiting forever for them to enter the order before I got a car. And the replacement car wasn't even automatic (clearly stated in my order and repeatedly emphasized to the staff). Due to Europcar's staff mistakes, laziness, arrogance, and the car's issues, we wasted two whole days of our trip. I hope everyone can be cautious and not give money to such unscrupulous companies.
About QEEQ: 10.0 /10

Benjamin Lowell

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Reviewed: Fri, Nov 17, 2017
“Majestic Germany, Relaxing Swiss Scenery”
About Europcar: 10.0 /10
Excellent service
About QEEQ: 10.0 /10

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