My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.
Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.
The queue was very slow, and the car I got had issues.
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