Very satisfied.

Timely notifications and excellent service

There are too few staff members at the rental car company at Athens airport. There's always a long line of cars waiting to park, and there's no one at the counter, everyone is out in the parking lot.

I paid for the car when I made the reservation. However, when I arrived at the store, I was shocked to be given a Fiat. I asked why it wasn't a Toyota, and the staff said 'Toyota or similar.' But I couldn't understand how a Fiat is similar to a Toyota Corolla. Not only that, the Fiat was an automatic model I had never seen before. When I said I couldn't operate it, the staff said it was the only option. I insisted that I couldn't drive it and it would be dangerous. Only then did they make a call and gave me a small Suzuki, an old model but better than the Fiat. I feel this company is dishonest and discriminates against Chinese people, as the two white customers behind me got Nissans. I suggest that the rental platform does not cooperate with this company.

Good sign up and hand over. The only negative feedback was in relation to my cross border trip from Greece to Bulgaria. It was not mentioned at the rental office, I needed an e-vignette to travel on certain roads in Bulgaria. This ended up with Toll Control fining us 55 Lev (27.50 euros) on my return to Greece.