We were informed that there were no cars available and that a vehicle had to be brought in from another location. After waiting for two hours (past noon), we were told the car would not arrive until 6 PM and that no other models were available. This essentially wasted an entire day for us. We eventually gave up on this rental company and rented a car from another provider.
“Good until the bad expierience over the windscreen damage.”
About Hertz:7.0/10
At the end of the hire, I was stunned to find out the collision damage waiver did not cover damage to the windscreen from a stone thrown up by another vehicle. Also an an exorbitant charge for the repair. At least 4 times the real cost of replacement of the windscreen!
The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!
The supplied car was significantly different in size from the reserved model, unable to accommodate more people and luggage. Reserved a Caddy, provided a SEAT.
I don't plan to praise them because my experiences made me realize that the well-known Hertz doesn't have significant advantages over other companies, and sometimes it's even worse than smaller companies.
I originally booked a Mercedes-Benz B-Class, but was given a Skoda Octavia instead. The difference is quite significant. The staff at pickup had a very indifferent attitude, saying take this one or there’s no car. Upon return, we were charged £135 for a minor scratch, plus a £35 handling fee. It felt like robbery!
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