They insisted we pay extra for full insurance coverage we had already purchased online. They wouldn't give us the car without it. With the help of the online service representative, we avoided the extra charge. They retaliated against us and used discriminatory and malicious language towards Chinese people.
“I have already sent you a complaint. Please refer to it.”
About GOLDCAR:3.3/10
They obliged me to pay a EUR 1.200 deposit for a 2,5-days rental of a Fiat Panda, even though I had purchased the full coverage insurance package from AXA. Furthermore, if you intend to pay with a Greek credit card, don't choose this company, as its POS is connected to a bank account in Spain and transactions are likely to be rejected due to capital controls. Terrible behavior by the counter staff. Too long waiting time, 2 employees at the counter who were also delivering and receiving back the cars.
Waited a long time for pick up. They would not accept Amex and forced me to buy insurance. If I did no they would not rent the car seeing I did not have visa or MasterCard with me.
Like: Very friendly people and easy to deal. Car was ready and clean. Dislike: Buying insurance from a third party makes your life much more complicate when you go pick the car up. I bought insurance from easy rent cars and when I went to get the car they said, if anything happen to the the car you will have to deal with your insurance and they would hold $1,000 Euros on my Credit Card.
To avoid this situation I decided to buy the insurance from them and be free of any problem if something had happened.
I paid two insurances, they charged me $125 Euros for the insurance.
I didn't see any value for the third party insurance.
Like: Thank you for your efficient and friendly service.
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View more >Dislike: Buying insurance from a third party makes your life much more complicate when you go pick the car up. I bought insurance from easy rent cars and when I went to get the car they said, if anything happen to the the car you will have to deal with your insurance and they would hold $1,000 Euros on my Credit Card. To avoid this situation I decided to buy the insurance from them and be free of any problem if something had happened. I paid two insurances, they charged me $125 Euros for the insurance. I didn't see any value for the third party insurance.
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