VERY DANGEROUS FOR NEW / INEXPERIENCE DRIVERS

The fuel tank was not full, making it hard to know how much fuel to refill upon return. The staff were very unhelpful...

The staff has a good attitude, went in the early morning and didn't have to queue.

The service was excellent, and the car was in great condition.

The car pickup process was quick, and the service was attentive. There were two efficient young men at the store. I made some requests during the car inspection, and they were very patient and meticulous. We had booked a Mitsubishi SUV but actually got a Honda SUV. I had requested a booster seat via email, and they confirmed it, but at the location, they only had child safety seats, which were a bit more expensive but my child was very comfortable and safer! Returning the car was even simpler. We reached the airport branch almost exactly at 7 PM. The two young men were waiting for us at the entrance, and they completed the inspection in less than a minute. They didn't ask any of the questions I had prepared answers for. The shuttle to the airport was ready in advance. The entire process was excellent and we had no complaints about East Coast. Full marks!

The store is very easy to find, right at the bus stop. There is space for about three to four cars at the front, although I'm not sure where their garage is. However, when you go to pick up the car, they bring it over very quickly. The receptionist has a heavy accent, making it hard to understand details about insurance and tolls, so you have to ask several times. But the service attitude is excellent. Also, the guy responsible for handing over the car is super handsome!!!!