The staff's attitude was disrespectful and rude. From the beginning, they claimed they could not find my reservation and insisted that I had never booked a Volvo or paid a deposit. After wasting a lot of time, they said my driver's license did not have an issuance date and therefore could not prove my driving experience. Then they argued my address was listed as being in the United States and rudely asked if I was unclear about my own address. After much hassle, I was finally told that only a Ford Kuga was available, and I could either rent it or walk away with no other options. Throughout the entire process, I strongly felt discriminated against. Other American customers at the same location were also given a hard time, showing that the staff here have serious attitude issues. I will never choose Alamo again.
I was informed that the assigned car had some scratches on the front and back, but the rental company said they were aware of it and it was fine. I found the vehicle acceptable. No staff accompanied me for the vehicle inspection during pickup, so I checked the car myself and recorded a video. However, the scratch on the front windshield, which was difficult for users to notice and not visible in the video, was not pointed out or detected during pickup. I noticed the scratch after leaving the lot on the same day but didn't pay much attention because it was small. During drop-off, the inspector immediately pointed it out and demanded compensation for the front windshield, stating that any damages discovered after leaving the lot could not be used as proof of non-responsibility. I was asked to pay €85 on the spot, and I had no choice but to comply. However, I later received an email claiming that €85 wasn't enough and that an additional €800+ was required. Choose carefully! This Alamo, National, and Enterprise branch in Paris appear to be operated as a single entity.
Tout était parfait accueil chaleureux et professionnalisme de mr le Floc.
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