The car is relatively new, but for some reason, they provided a Nissan without navigation and no CarPlay. We had to use the phone for navigation from the passenger seat, which was very inconvenient and made for a terrible experience.
Requested a manual transmission. Were given an automatic. Pick up process took so long that we took what we were given. Very disorganised - staff had no idea which car our key belonged to. Actually walked round the car park till a car opened! Long queue of customers when we came to drop car back but they kindly let us walk through & just gave the key to lady behind the desk.
About QEEQ:10.0/10
Very smooth booking process although it sadly doesn’t carry through to the actual collection of the vehicle.
The staff's attitude was disrespectful and rude. From the beginning, they claimed they could not find my reservation and insisted that I had never booked a Volvo or paid a deposit. After wasting a lot of time, they said my driver's license did not have an issuance date and therefore could not prove my driving experience. Then they argued my address was listed as being in the United States and rudely asked if I was unclear about my own address. After much hassle, I was finally told that only a Ford Kuga was available, and I could either rent it or walk away with no other options. Throughout the entire process, I strongly felt discriminated against. Other American customers at the same location were also given a hard time, showing that the staff here have serious attitude issues. I will never choose Alamo again.
My reservation was forcibly canceled without my consent due to a train delay. They even required me to specify the car model to cancel the reservation.
The car was clean and spacious, although its power was mediocre. However, I recommend friends who plan to drive in France not to rent overly large models, as almost all garages are quite narrow, making parking considerably challenging.
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