The service at the return location was mediocre. The first time I drove around and couldn't find it, the second time I went to ask at the service desk, and the staff was visibly unhappy.
Very satisfied with the overall service. The queue time was short, they gave us an almost brand new Citroën C4, and there was no pressure to buy insurance. Both the pickup and drop-off processes were very efficient.
Long story I won't bore you with but another rental agency reneged on a booking at 10am on a Saturday morning out in the sticks in Avignon leaving me with 2 hours max to arrange another booking and get to the new location. Enterprise not only took the booking instantly but even shuffled their existing bookings around to give me the smaller van I needed. Not super cheap but in the circumstances worth every penny. Thanks team, you saved the cycling holiday of 3 people.
“Office easy to find, collection fairly straightforward. Car pretty new so very nice to drive.”
About Enterprise:9.7/10
Happy with the car. Picking up was a bit slow but this was because the car turned up late from the previous customer. Only thing I wasn't totally happy with was while checking the car before driving away I was asked again about what insurance I'd taken out. I thought I'd sorted that at the desk not to be questioned in the car park.
About QEEQ:7.0/10
All fine, only issues I had was because of my lack of computer knowledge
We received a free upgrade to a newer car. The vehicle was in great condition, and returning it was incredibly easy and straightforward. Although there was a language barrier, the staff was very friendly and patient. Everything went smoothly!
Very satisfied! The staff provided detailed instructions during pickup, clearly pointed out existing scratches on the car, and explained the liability waiver.
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