CAR RENTAL REVIEWS ON EUROPCAR IN AVIGNON

During the pickup process, the staff attended to other customers twice.

Not bad

The service was excellent.

Easy to pick up the car

Location is inconvenient

Quick pickup, clean and new car. Very easy!

Great experience hiring. Cheaper than anywhere else and incredibly easy to pick up car. Will use again!

Wrong mileage at the beginning. No impact on the invoice as it was unlimited. Friendly staff.

Even early in the morning, there's a queue right after they open. I didn't get the Alfa Romeo I booked; they gave me a hybrid Toyota instead, and the deposit is higher than other companies. The inspection form didn't carefully record all vehicle scratches; luckily, I noticed and made them add two more. Otherwise, returning the car would have been a disaster. This was the strictest car return inspection I've ever experienced in Europe!

Easy pick-up and drop-off

The process was fairly smooth and the staff provided detailed information. Unlike in China, the staff just gave the key and the parking spot, and you have to get the car yourself instead of them driving it out for you.

When picking up the car, we were told that the vehicle we booked was not available. We had to either pay extra for an upgrade or take a lower-tier car. We opted to pay more and chose an Audi A3. After returning home, I found out that this car is considered the same grade as the one I originally booked at another rental company, but not with Europcar, where it was considered a higher grade, costing an extra 40 euros per day. At the counter, we were asked if we wanted to return the car with a full tank of gas. The desk clerk advised us not to, saying it would save us time as we wouldn't have to look for a gas station before returning the car. We followed the advice, but upon returning the car, we were charged an extra 100 euros for fuel. The original order had the full-tank requirement, which the counter made us believe was adjusted with the additional charges. This whole experience was terrible, and we had to accept the loss after returning home.

I booked auto car but they said they dont have auto so I should pay more for bigger auto or just same amount but smaller auto or I should go for a manual car even if they mentioned it is auto.

I claimed this issue to the CR then they tried to help me. Still waiting the result.

Grand professionnalisme, accueil chaleureux, directrice accessible et très arrangeante. Une mention spéciale pour « ilies »qui est très agréable, professionnel et souriant. Encore merci à lui.

The car pick-up went smoothly. When returning the car, the staff had already left, so I had to use the self-service return. There were some issues, but fortunately, they were resolved smoothly.

Picking up the car was smooth. When returning the car, the staff had already left, so I had to use the self-service return, which caused some trouble. Fortunately, it was resolved successfully.

The car pickup process was smooth. However, when returning the car, the staff had already left and I had to return it myself, which caused some trouble. Fortunately, it was resolved smoothly.

Like: Everything is great

Pickup and drop-off were convenient. I chose them because of the Alfa Romeo posters but was given a Volkswagen Golf instead. So, if you are aiming for an Alfa Romeo, the chances are very slim. Don’t be misled by the covers featuring Alfa Romeo. If there are two people, a Renault automatic would be very cost-effective. After returning, my credit card was charged 323 euros, and I don’t know what for. Post-rental service is still handling it.

Very poor experience, indifferent attitude. Our train was delayed by two hours, and when we arrived to pick up the car, we were told the car we reserved was no longer available and we had to book a new one, with only a Mercedes available at an additional cost. I insisted on not accepting their solution and threatened to lodge a complaint, only then did they find another car of the same type. The whole interaction was quite unpleasant. Do not rent from Europcar, a very poor rental company.

Very courteous, friendly staff.