Very poor experience, indifferent attitude. Our train was delayed by two hours, and when we arrived to pick up the car, we were told the car we reserved was no longer available and we had to book a new one, with only a Mercedes available at an additional cost. I insisted on not accepting their solution and threatened to lodge a complaint, only then did they find another car of the same type. The whole interaction was quite unpleasant. Do not rent from Europcar, a very poor rental company.
The staff took a lunch break, so I ended up waiting at the train station for over an hour. The return location in Nice is hard to find if you go by the address on the website - it’s actually in the parking lot on the right-hand side of the station. The return process was quick, but I was charged a fee for returning the car to a different location. Even though I was informed at pickup, the fee seemed unclear and a bit unreasonable.
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