Requested a manual transmission. Were given an automatic. Pick up process took so long that we took what we were given. Very disorganised - staff had no idea which car our key belonged to. Actually walked round the car park till a car opened! Long queue of customers when we came to drop car back but they kindly let us walk through & just gave the key to lady behind the desk.

Very smooth booking process although it sadly doesn’t carry through to the actual collection of the vehicle.