Used to recommending vehicle upgrades. The cross-border and cross-island fee of £309 is inconsistent with the original statement of £187, nearly doubling the cost.
At handover, it was 11 pm and no one reminded us to check the car properly. When returning the car, they mentioned wheel scratches, with the front wheel having a scuff and a scratch on the rear wheel. The front wheel had hit a curb but the rear wheel seemed to have old scratches that we could feel by touch. They claimed it wasn’t covered by insurance due to the low amount, so we had no choice but to leave.
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