Vancouver-Banff-Jasper-Vancouver

When our language skills aren't very good, it's important to rely on the service quality and awareness of the rental staff. For this location, I felt the service person was just average. He was a middle-aged man who seemed eager to finish up by 6 PM. We arrived at 6 PM after getting our luggage and passing through customs, and he seemed a bit impatient. He also recommended the 'prepaid full tank option,' which we considered and agreed to, so we can't really blame him for that. Additionally, we showed him our three-year international driver's license obtained through the rental company, but he didn't recognize it and insisted on using their company's translation service. Fortunately, I had the foresight to apply for their translation service and had it printed out, which saved us a lot of trouble. Otherwise, it would have been a real mess (which made us quite unhappy and frustrated).

Pretty good

When I suddenly realized that I didn't bring my driver's license from home, I was glad I had arranged for a notarized copy beforehand, as advised. The staff was responsible and called the manager to verify my documents, while reminding us to drive carefully. The car we reserved wasn't available, but we got an upgrade for an additional fee. Overall, the process was quite satisfactory. Returning the car was quick.

The car pickup process was relatively smooth. The staff asked us where we were headed and, upon learning we were going to Banff, suggested we upgrade the car because the mountain roads might be challenging. In reality, there weren't many mountain roads, and they were very easy to drive on—it was easy to accidentally speed. They also asked if we needed roadside assistance insurance, but we decided we could change a tire ourselves, so we didn't add it. When we picked up the car, it seemed like we got an upgrade to a Ford Focus, which was practically new (only 5000 km driven). We were so excited about the new car that we didn't thoroughly inspect it; the windshield had a small crack. Although it didn't affect driving, we were a bit worried, especially since it rained later. We contacted the rental company and QEEQ for reassurance, and they both told us not to worry and enjoy our trip. The car return was unexpectedly smooth, taking only a 30-second inspection mainly to check the fuel tank. Overall, this company was pretty good.

Very convenient.