Düsseldorf - Cologne - Frankfurt - Würzburg - Rothenburg - Harburg - Ingolstadt - Schwangau - Ramsau

The store price was 30% higher than the website price, and service fees were not shown on the app. Afterward, the website was unhelpful when I tried to discuss it.

The service was good, but the cost for extending a few days is too high.

Terrible Hertz! I rented a Volvo V40, similar models displayed were Audi A3 or Volkswagen Golf, without navigation. The front desk didn't give me these cars, only Citroën C4 and Ford C-Max as options, both with built-in navigation. She didn't tell me that the built-in navigation had additional charges. When I swiped my card, I specifically asked if the amount was only for the deposit, she clearly said yes. But in the end, they charged me 204 euros for the navigation. I have my own Chinese navigation, why would I need theirs? This is outright fraud, misleading users. Disgusting!

Excellent service. We booked an E series, and the staff saw we had big luggage and upgraded us to a larger car.

All the procedures were straightforward and the experience was great, all based on trust.