Melbourne, Great Ocean Road, Steam Train, Gold Mine

When driving at 30 kilometers, it showed insufficient urea. I had to buy urea myself and wasn't reimbursed. They also pushed us to buy their insurance, claiming Chinese insurance is all a scam. I wasted an extra hour in traffic buying urea to avoid potential issues when returning the car. When I got to the return location, they were off work, and there was no clear signage for returns, leading to a deduction of my entire deposit. To summarize, Ezu is a terrible rental car company. I strongly recommend never choosing this company, even if others are more expensive. I've never encountered such poor service in my life.

Satisfied

Good car, good driving as expected. Tolls payment was explained well by counter staff Maybe some signage or knowing staff for airport pickup location but not really an issue Overall good experience.

I was not really familiar with the system, I don't think I paid more when I booked so that's ok

The hire car was advertised as a Honda CRV or similar. We ended up with a Holden Trax which only has about half the luggage area of a CRV. This caused a number of problems when packing our luggage into the car.

QEEQ was excellent and the price for the rental was significantly better that we found anywhere else.

Very good . If they have pick up point in terminal would be excellent!