Czech Republic and Austria

The service was very friendly and the explanations were clear.

There were no Mercedes cars... so we had to switch to a Nissan SUV after some negotiation. I didn't really want to switch, but there was no other option... it was disappointing. Also, we had booked to pick up the car at 1 PM, but we arrived at 11 AM and were told we couldn’t pick it up. So, we had to wait for an hour and a half before we could start the process.

Very good

Few people, no need to queue.

When picking up the car in a dark underground garage on level 2 or 3, it was hard to see the car clearly. As a result, I did not notice some tiny chips in the paint. When dropping off the car in a well-lit outdoor area, the staff pointed out a small paint chip and blamed it on me. I am very sure there was no collision or scraping in that area. This made the return process very unpleasant.