The staff didn't explain things clearly during pickup and didn't provide a contract. Although they later sent it via email, we were still skeptical but trusted them anyway.
Two weeks after returning the car, we were notified about an unpaid toll that had resulted in a fine, increasing from $6 to $63. Shouldn't such notifications be given promptly after returning the car? Why inform us only after it became overdue? We had to handle the appeal ourselves, and the after-sales service was very poor!
Additionally, they called us midway to ask if we could change cars because of their mistake in double-booking. Shouldn't they have sorted this out themselves instead of disturbing customers during their trip? Their careless approach caused us inconvenience.
While the rental process was straightforward, it was overly simplistic and lacked proper communication. Problems were left for us to handle, indicating an overall organizational issue.
一言でまとめる:
Make sure the rental company provides a system for automatic toll payments on the car. Otherwise, using toll roads without timely notifications can be troublesome.
一路租车
The staff didn't explain things clearly during pickup and didn't provide a contract. Although they later sent it via email, we were still skeptical but trusted them anyway. Two weeks after returning the car, we were notified about an unpaid toll that had resulted in a fine, increasing from $6 to $63. Shouldn't such notifications be given promptly after returning the car? Why inform us only after it became overdue? We had to handle the appeal ourselves, and the after-sales service was very poor! Additionally, they called us midway to ask if we could change cars because of their mistake in double-booking. Shouldn't they have sorted this out themselves instead of disturbing customers during their trip? Their careless approach caused us inconvenience. While the rental process was straightforward, it was overly simplistic and lacked proper communication. Problems were left for us to handle, indicating an overall organizational issue.
Make sure the rental company provides a system for automatic toll payments on the car. Otherwise, using toll roads without timely notifications can be troublesome.
一路租車 洛杉矶机场の口コミ
一路租车
アフターサービスの不振は、顧客反応を認めないように提供車
に満足しているロサンゼルスレンタカー借りのアフターサービス
一路租车
車は空港の駐車場に停まって、レンタカー会社の人に連れられて車を取りに行って、残念ながら少し遅れて来て、チャイルドシートも忘れて、夜にホテルに送りました。
便利で、予定が质问を適時に問題を解決する。
一路租车
大満足!列に並ばなくても、迎えに来た人は誰かが来て、駐車場で試運転をして、要領や規則を教えてくれる。自分でターミナルの駐車場に駐車し、鍵を車に入れ、トランクを引っ張ってそのまま搭乗した。満足