The staff didn't explain things clearly during pickup and didn't provide a contract. Although they later sent it via email, we were still skeptical but trusted them anyway. Two weeks after returning the car, we were notified about an unpaid toll that had resulted in a fine, increasing from $6 to $63. Shouldn't such notifications be given promptly after returning the car? Why inform us only after it became overdue? We had to handle the appeal ourselves, and the after-sales service was very poor! Additionally, they called us midway to ask if we could change cars because of their mistake in double-booking. Shouldn't they have sorted this out themselves instead of disturbing customers during their trip? Their careless approach caused us inconvenience. While the rental process was straightforward, it was overly simplistic and lacked proper communication. Problems were left for us to handle, indicating an overall organizational issue.