Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.

I will never rent from this company or its affiliated H company again! Poor car condition, poor service! Thrifty staff left immediately after handing over the keys without confirming with us. When we asked her questions, she told us to queue up again. We asked other staff from the same company, and they completely ignored us. Due to many scratches on the car, we needed confirmation, but had to queue again. The final solution was merely adding scratch marks on paper, no car replacement, claiming it was already printed (this is not our problem). They even forgot to give us the pass card, leaving us confused at the exit gate and blocking other cars. We had to go back and ask for the card, wasting a lot of time. Shortly after leaving, a tire pressure monitor issue popped up on the dashboard. Contacting the rental company, no one answered; Rentz’s response was to call the police first for support. Additionally, the return location on the confirmation sheet was just the Paris office, not the actual return spot. This place had no parking. We had to park far away and walk 1.3 kilometers to the office to ask, only to be told the correct drop-off location and procedure. During this time, no one answered calls to customer service, wasting nearly an hour driving around Paris looking for a spot. Thankfully, we reached the office before they closed, or else we would have had to return the car the next day.

We chose Hertz because we used it in the USA and had good experiences. This time, we booked a Renault. Initially, the staff said that since we didn’t provide our flight number, the car was still in the garage and suggested we take another car from the lot for an additional fee. We decided to wait for our booked Renault, which we had already fully paid for. The wait was not long, and the car was nearly new, diesel-powered, with good performance. Returning the car at the airport was very convenient with no delays. Highly recommended.

During return, the staff mentioned that the interior was not clean and there was sand. They asked for a 15 Euro cleaning fee or instructed us to go to a gas station to clean it before returning. There was no prior notice about this before renting, which felt quite unfair. Especially if you're rushing for a flight, you definitely can’t avoid the cleaning fee. Poor experience with this aspect of returning the car.

It's easy to find. You can see it right after exiting the terminal. Very convenient.