The car rental provided an international driver's license translation, but they didn't mention that the translation needed a photo attached. As a result, the car rental point did not recognize our driver's license translation! We ended up paying to get the translation done. It was frustrating and we waited over an hour at Queenstown Airport to get an authorized translation. Very unpleasant experience!!
The store does not have Chinese-speaking staff and the service attitude is bad. They constantly pressure you to buy additional insurance. When picking up the car, they don't inform you about important usage instructions, and the inspection is careless. There were three scratches not marked on the diagram, and if we hadn't inspected it carefully, it could have led to disputes when returning the car. Strongly do not recommend choosing this rental company. On the first day of renting, they charged a 255 NZD cleaning fee, falsely accusing me of smoking in the car. This significantly ruined an otherwise pleasant trip.
About QEEQ:8.0/10
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