Queenstown-Dunedin-Oamaru-Christchurch-Queenstown

Quite convenient

When returning the car, there was no one in the parking lot to check it. A staff member said someone would check it later, and then I had to rush to catch my flight. My credit card was later charged 35 NZD for a fuel difference. I had refueled the car before returning it and only drove a few kilometers. The rental company charges you without negotiation.

I only used the car for one day and had to return early due to a family emergency. They showed no sympathy at all.

The car's condition was well-maintained, and the service process was standard. However, the overall rating is mediocre due to a dispute. During the return at Christchurch Airport, the rental company's staff only asked if the car was returned with a full tank; no other checks were performed. I had to proactively ask if an inspection was needed, to which the staff responded no, just park the car in the designated spot. Later that evening, I received an email from the rental company stating that they found scratches and would withhold the entire deposit. Since I was driving on the left side, I was extremely cautious to avoid any accidents. The unconfirmed scratches and the subsequent charge made the rental experience rather unpleasant.

EZI in Queenstown is just a few meters away from the airport. Picking up the car was very easy, no need for a deposit or passport, just fill out a form and check the car's paint. The car was almost new with 7K kilometers and very easy to drive. Drop-off in a different location was also very convenient, just self-park and exchange keys.